Shipping Policy
At Solenor, we're committed to delivering your order as quickly and efficiently as possible. Please review our Shipping Policy below for information about processing times, delivery estimates, and shipping procedures.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Processing times may be slightly longer during holidays, promotional events, or periods of high order volume.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Shipping Time
Estimated delivery time is 10–18 business days, depending on your location and local courier services.
Please note that delivery estimates are not guaranteed and may be affected by customs clearance, weather conditions, carrier delays, or other unforeseen circumstances beyond our control.
Shipping Costs
We are pleased to offer free shipping on all orders. There are no hidden shipping fees or minimum purchase requirements.
Order Tracking
As soon as your order ships, you'll receive a tracking number via email. You can use this tracking number to monitor your shipment throughout the delivery process.
Please allow up to 48 hours for tracking information to become available after your order has been dispatched.
Shipping Address
Please ensure your shipping address is complete and accurate before placing your order. Solenor is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided at checkout.
If you notice an error with your shipping address, please contact us immediately. While we'll do our best to assist, we cannot guarantee changes once an order has entered processing.
Lost or Delayed Packages
Although most orders arrive within the estimated delivery window, occasional delays may occur. If your package has not arrived after the expected timeframe, please contact us so we can investigate the shipment with the carrier.
Customs and Import Duties
For international orders, customs duties, taxes, or import fees may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged packaging and product so we can resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping or your order, please contact us.
Email: info@solenor.co
Website: Solenor.co
Thank you for choosing Solenor. We appreciate your trust and are committed to delivering quality products with reliable service and a seamless shopping experience.