Refund Policy

At Solenor, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please read our Refund Policy below to understand your eligibility and the refund process.

Eligibility for Refunds

To qualify for a refund, items must be returned within 30 days of the delivery date. Products must be unused, in their original condition, and returned with all original packaging, accessories, and documentation.

Items that show signs of use, damage caused by misuse, or are missing original packaging may not qualify for a refund.

Non-Refundable Items

The following items are not eligible for refunds:

  • Gift cards
  • Final sale or clearance items
  • Personalized or custom-made products
  • Products damaged due to misuse, neglect, or improper handling

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number along with clear photos of the product and packaging so we can review your claim and provide an appropriate resolution as quickly as possible.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the status of your refund. If approved, your refund will be processed back to your original payment method within 5–10 business days. Processing times may vary depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. We recommend using a trackable shipping service, as Solenor cannot guarantee receipt of returned packages without tracking.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has entered fulfillment or has been dispatched, it can no longer be canceled and must follow our standard return process after delivery.

Contact Us

If you have any questions regarding this Refund Policy or need assistance with a return, please contact us.

Email: info@solenor.co

Website: Solenor.co

Thank you for shopping with Solenor. We appreciate your trust and are committed to providing quality products and exceptional customer service.