Return Policy

At Solenor, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help. Please review our Return Policy below for eligibility and return instructions.

Return Eligibility

Items may be returned within 30 days of the delivery date.

To be eligible for a return, products must:

  • Be unused and in their original condition.
  • Be returned in the original packaging with all included accessories and manuals.
  • Not show signs of misuse, damage, or excessive wear.

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Final sale or clearance items
  • Personalized or custom-made products
  • Items damaged through misuse, improper handling, or normal wear and tear

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number along with clear photos of the product and packaging so our team can quickly review your request and arrange a replacement or refund when applicable.

Return Process

To initiate a return, please contact our customer support team with your order details. Once your return request is approved, we will provide instructions on how and where to return your item.

Please do not send products back without contacting us first, as unauthorized returns may not be processed.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of a damaged, defective, or incorrect item received from Solenor.

We recommend using a trackable shipping service, as we cannot be responsible for returns lost during transit.

Refunds After Return

Once your returned item has been received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

For more information, please refer to our Refund Policy.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return your eligible product and place a new order.

Contact Us

If you have any questions regarding our Return Policy or need assistance with a return, please contact us.

Email: info@solenor.co

Website: Solenor.co

Thank you for choosing Solenor. We appreciate your trust and remain committed to providing quality home products and exceptional customer service.